Administration · Full-time
Official sourceReceptionist
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Role overview
Job Description
Welcome guests and provide excellent customer service. Manage room reservations, check-ins, and check-outs. Answer telephone calls and respond to guest enquiries. Prepare guest bills, receive payments, and issue receipts. Handle guest complaints and special requests professionally. Maintain accurate guest records and reservation information. Promote the hotel's services and maintain a professional front-desk environment.
Requirement(s)
Minimum of HND in Hospitality Management, Marketing, or a related field. Excellent communication and interpersonal skills. Good customer service and problem-solving abilities. Computer literacy and good administrative skills.
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Full role details
Professional appearance, honesty, punctuality, and a positive attitude. Previous experience in hotel reception or customer service will be an added advantage. Must be willing to work shifts, including weekends and public holidays.